No ad-hoc group chat history is saved automatically (the same as one-to-one chat history). Like saving one-to-one chat history, you have to manually save the chat session into a HTML file yourself. Please refer to “Can I save my chat in Jabber?” for further information.
This problem can occur when you or the person you called are lost the wireless network connection or switching between networks (e.g. from Wi-Fi network to mobile data network). For better experience, you may avoid unnecessary movement and stay in a place where can provide a strong wireless network connection during the calls, or using […]
Some android phones have installed the battery saver application to extract maximum performance from battery. Please watch out for power saver apps / mode on your device to fix the issue, you may add Jabber in the white list of the power saver apps / mode. This will also explain why you encounter the similar […]
I was on a call and the person I called could not hear my audio for a few seconds. What could be wrong?
This problem can occur when you or the person you called are roaming between different locations on the campus within Wi-Fi network. Audio should return to normal within a few seconds. For better experience, you may avoid unnecessary movement and stay in a place where can provide a strong wireless network connection, or using mobile […]
For Windows: In the Jabber client, select File > Options > Audio. Click to select your preferred device. To list your audio devices in order of preference, click Advanced. For Mac: Select Jabber > Preferences > Audio/Video. After the device is recognized, select the desired device from the list.
Check the following: Weak wireless signal: Check the bars on your device to verify that you have a strong Wi-Fi connection. If your signal is weak, consider moving the call to the mobile data network. Mobile data network connectivity: If you are using Cisco Jabber over your mobile data network, your connectivity and call quality can vary considerably due to […]
When you make a voice call, Jabber will use around 24-80kbps. (e.g. The maximum data usage for one minute voice call is 600KB)
You can update your status to “Busy” but there is no easy way to stop messages from being received, unless you block the contact. You can also turn the sound off by clicking on “File“, “Options…” and then “Sounds and Alerts” and unclicking the click box “Play sounds when:”.
From The main screen of your Jabber application, click on the down arrow next to you name. Select the status you require by clicking on it. You can also customize this and add further Options – such as “in a Meeting at N6-XXXX” by typing in your status manually. You will then have these options […]
When you are on the call, press the share button located on the right hand side of the call session window. This feature is not allowed during the chat session, you may make a call first before sharing your screen to other colleagues.