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To access ICTO – IT Service Management System, go to https://itservice.umac.mo and login with your UMPASS account and password (For Staff Use).

 

When you log into IT Service Management System, you will be taken to the “Service Request Console” page. This page provides an easy-to-use user interface to view and submit requests, track request and manage them.

Logout Click this icon to log out.
Approval Central If you are approver, you will see this icon. Click this icon to open Approval Central to approve/reject request submitted by others.
My Requests All of your submitted requests will display on the right panel of the page. To view requests by status type, select one of the following options from the Show drop-down list.
Favorites This button displays a list of requests that you marked as your favorites on the Categories page.
Popular Request This section display the service requests that are popularly submitted. From this list, you can select a request with a single click.
Search bar This section allows you to search the requests.