When you log into IT Service Management System, you will be taken to the “Service Request Console” page. This page provides an easy-to-use user interface to view and submit requests, track request and manage them.
|Logout||Click this icon to log out.|
|Approval Central||If you are approver, you will see this icon. Click this icon to open Approval Central to approve/reject request submitted by others.|
|My Requests||All of your submitted requests will display on the right panel of the page. To view requests by status type, select one of the following options from the Show drop-down list.|
|Favorites||This button displays a list of requests that you marked as your favorites on the Categories page.|
|Popular Request||This section display the service requests that are popularly submitted. From this list, you can select a request with a single click.|
|Search bar||This section allows you to search the requests.|