To set up your phone to forward busy/no answer calls to voicemail, perform the following procedure:

Log in to IP Phone Self-Care Portal

  1. Open a web browser on your computer, access IP Phone Self‐Care Portal.
  2. Login using your UMPASS Username and password.
  3. Click the Sign In button.

Setup Call Forwarding

  1. Click the Phones tab.
  2. In the left navigation pane, click Call Forwarding.
  3. Click Advanced calling rules.
  4. Check the Forward calls check box and use the drop‐down list boxes to configure call forwarding options to Voicemail for both internal and external calls.
  5. Click Save button.