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To access ICTO – IT Service Management System, go to https://itservice.umac.mo and login with your UMPASS account and password (For Staff Use).

Click “Browse” to view all the of available service requests. Click a category to view available requests in the panel below it.

Select the request you want to submit from the Available Requests list to view its details. Click “Request Now”.

Fill in the necessary information, click “Submit” to send the request.